How Vexigap packs and ships furniture
Vexigap prepares each hardwood piece for rough handling with rigid boards, dense foam, and reinforced corners. Large panels carry clear “This Side Up” arrows to guide handlers. Small items go by parcel carrier, while larger or heavier pieces move on specialized furniture freight. At checkout, Vexigap shows the full payable amount in USD (freight, handling, fuel, taxes, duties, brokerage where applicable). There is nothing to pay on delivery.
Where Vexigap delivers
Vexigap ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Vexigap cannot deliver to PO Boxes, APO/FPO/DPO, or select remote territories such as Puerto Rico, Guam, U.S. Virgin Islands, and certain outlying islands in Europe or Australia. A standard street address is required for safe truck access and lift handling.
If your address is outside the list above, has vehicle restrictions, or involves tight stairs or elevators, contact Vexigap in advance so we can review options and any third-party add-on services.
Carriers and service levels
Parcel networks: UPS, FedEx, USPS (limited small U.S. parcels), and DHL Express for international routes serving the countries above.
Furniture freight (LTL): Bulky or heavy pieces ship on liftgate trucks with curbside delivery (ground level at the driveway or curb). Curbside service does not include in-home placement, stairs, assembly, or packaging removal. Freight partners typically call or text to schedule a window. Palletizing and stretch-wrap may be added for protection.
Signature control: For select high-value consignments, an adult signature (18+) may be required. The tracking email will indicate when this applies.
Lead time vs. transit time
Lead time is the period before pickup used for inspection, packing, and labeling.
Transit time begins after the carrier picks up the shipment.
Business days are Monday–Friday. U.S. federal holidays are excluded. International lanes may require extra time for security and customs. Severe weather, local holidays, labor actions, or network backlogs can add 1–3 additional business days. Address changes after dispatch may require a reroute fee and can delay delivery.
Rates and timeframes (USD, furniture only)
All amounts below appear at checkout. Flat rates and free-shipping thresholds are fully inclusive. Recipients pay nothing at the door.
| Region | Coverage | Lead Time (business days) | Transit (business days) | Flat Freight | Free From |
|---|---|---|---|---|---|
| North America | United States, Canada | 1–2 | 6–8 | $15 | $299 |
| Europe + UK | UK, FR, DE, ES, IT, BE, PT | 1–2 | 7–9 | $18 | $399 |
| Oceania | Australia | 1–2 | 9–10 | $20 | $499 |
Furniture specifics: Solid wood is dense and often oversized, so carriers may use dimensional weight. Dining tables, media units, and other case goods commonly ship LTL with liftgate and cargo insurance. Multi-item orders may be split into separate cartons to reduce risk. Where helpful, cartons are banded on a single pallet. Vexigap subsidizes part of the freight, and the reinforced packing and total due are shown clearly at checkout.
Taxes, duties, and customs (international)
For deliveries to UK, FR, DE, ES, IT, BE, PT, AU, and CA, Vexigap ships DDP (Delivered Duty Paid). Import VAT/GST, duties, and customs processing are included in the checkout total in USD. Do not pay the driver. If anyone requests payment at delivery, contact Vexigap immediately.
Order processing and dispatch
Most furniture moves into final checks and packing within 1–2 business days.
Orders confirmed before 2:00 PM CST usually begin the same business day. Later confirmations start the next business day.
Pre-order or made-to-order pieces depart after completion. Your order confirmation will show an estimated ship-by date.
If a cart contains items with different lead times, Vexigap may ship ready items first or hold to consolidate. The confirmation will state which method applies.
Origin and staging facility
1825 Jameson St, Abilene, TX 79603 is Vexigap’s primary dispatch point for furniture to the U.S., UK, FR, DE, AU, ES, CA, IT, BE, and PT.
Access, placement, and assembly
Many items ship partially disassembled to protect weight-bearing components and simplify setup. An illustrated guide and a basic tool (often an Allen key) are included. Typical assembly time is 20–30 minutes with two adults working on a clean, soft surface.
If your building has tight turns, limited elevators, gated entries, stair carries, or truck restrictions, notify Vexigap before shipment so we can arrange options. Room-of-choice placement, stair carries, packaging haul-away, and exact-time appointments are available as upgrades quoted at third-party rates.
Possible carrier-cost fees include missed freight appointments, liftgate refusals, address corrections after dispatch, and re-delivery.
Tracking and updates
When a shipment leaves 1825 Jameson St, Abilene, TX 79603, Vexigap emails a confirmation with a tracking link. Please allow 24–72 hours for scans to appear. International pallets may show “label created” until a terminal assigns the freight. If there is no movement after 72 hours, contact Vexigap so we can check with the carrier.
Damage, loss, or other issues
Inspect packages at delivery. If an item arrives damaged, notify Vexigap within 72 hours and include your order number with clear photos or a brief video of the outer carton, inner packing, and affected areas. Note visible damage with the driver when possible and keep all packing until next steps are confirmed.
For small cosmetic issues, Vexigap can often send replacement parts or a touch-up kit quickly.
If tracking shows no progress for 7 or more days, or delivery has not occurred within 14 business days from ship date, contact Vexigap. Once the carrier confirms loss, Vexigap will ship a replacement at no charge or issue a full refund in USD.
Refused or undeliverable shipments caused by repeated missed appointments or incorrect addresses may return to sender. Vexigap can re-ship after the address is verified and any return, storage, or re-delivery fees are paid at cost.
Changes and cancellations
Orders that have not entered packing or shipped can be canceled. Please reach out as soon as possible, ideally within 24 hours of purchase. After handoff to the carrier, cancellation is not available. After delivery, refer to Vexigap’s Return & Refund Policy.
For international orders to UK, FR, DE, ES, IT, BE, PT, AU, or CA, cancellation is not available once customs clearance is complete. Address changes requested after dispatch may incur reroute fees and delays.
What this page covers
This page describes shipping for furniture only. For eligibility, timelines, and responsibility for return freight on exchanges or warranty service, see Vexigap’s Return & Refund Policy and Warranty.
Need help?
Address: 1825 Jameson St, Abilene, TX 79603
Email: [email protected]
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
